Spend $55.00 more to enjoy FREE SHIPPING!

Spend $59.00 more to enjoy $5.00 off.

Shipping policy

How much is shipping?

For most places worldwide, our Standard Shipping is $9.99 and Expedited Shipping is $23.99(Canada $23.99/ US faraway zone $29.99.We also offer Free Worldwide Shipping for orders over $55. Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

 

Do you ship internationally?

Yes, International shipping is available currently.

 

Can I track my order?

Yes. After your order is being sent, these details will be included on your order page as well as on the shipping email we send you.
We rely on a global network of shipping services (FedEx, Yunexpress ) as well as local postal services (USPS, Canada post) to get your order to your doorstep as soon as possible. For this reason, tracking info updates may be delayed sometimes.

 

 How long does it take to receive my product?

It takes 5-9business days for production of your very own customized item. Standard shipping is around 5-10business days. And Expedited Shipping is around 3-7business days.

 

Will the delivery time for my order be affected?

We will try our best to provide a more accurate estimated delivery time. However Current global circumstances are having impacts on carriers and their ability to make on-time deliveries. Additionally, all carriers have removed guaranteed delivery within a specific timeframe. For the most accurate information regarding deliveries to your area, we recommend checking with your local carriers and/or governments to see if deliveries may be restricted or disrupted, affecting the estimated delivery date for your order.

 

Can I change the address for my order?

Please note you can change your address before your order is sent out. If your order is still within the production timeframe, please send us your request to support@chipmunkgift.com. you may not change your shipping address after your order has been sent out. 

 

How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship.  Once you have received this email please allow 24-48 hours for your tracking number to update with shipping services. Please keep in mind delivery dates may change due to inclement weather conditions or holiday. 

 

Where does my order ship from?
Each of our departments/teams in our global network manufactures specific products and services for particular parts of the world. Your items will be produced in the most convenient location for your delivery address, ensuring fast and affordable shipping services.

 

PLEASE NOTE: 

  • If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift. 
  • Shipments to US faraway zone(Alaska, Hawaii, American Samoa,Guam,Marshall Islands,Northern Mariana, Islands, Palau, Rhode Island,U.S. Virgin Islands,Puerto Rico) may exceed normal delivery time.
  • Box shipping addresses is not available.
  • We do not offer overnight shipping.

If you have any questions, please feel free to contact us via Email:support@chipmunkgift.com